Alone Travel hand luggage|1526 Walnut

Shipping & Delivery Returns

Shipping & Delivery Returns: When you complete your order, your order will be added to the My Orders section on your account page. You can track the status of your order at any time from this section. If you experience any problems during your order, you can contact us via our e-mail address bilgi@alonebag.com.tr .

Order Cancellation

You can only cancel your order by informing us via e-mail at info@alonebag.com.tr before the product is delivered to the cargo company.

Shipping and Delivery Process

All products on Alonebag.com.tr are sent from our own factory warehouse. Your orders are prepared and delivered to cargo as quickly as possible. Although we try to deliver your orders to cargo on the same day, our order preparation process varies between 1-3 business days due to pandemic conditions. Orders arriving on Saturdays, Sundays and public holidays are processed and delivered to cargo on the following business day. You can reach us about the latest status of your order by calling 0554 880 31 44 and our WhatsApp support line.

Cargo Assurance

The products you order will be delivered to you in the fastest and most reliable way with UPS cargo assurance. When your products are shipped, an e-mail will be sent to your e-mail address registered in the system and you will be notified via SMS to your phone.

International Orders

We do not collect customs fees that may occur on international orders. Please note that you must pay your order when it reaches your country.

Cargo Damages

The cargo company is responsible for any damage that may occur during transportation. For this reason, we kindly ask you to open the package in the presence of the cargo officer when your order reaches you and make sure that the products inside are undamaged. In case of any damage to the product, you may ask the cargo officer to draw up a report and not accept the product. In such a case, we kindly ask you to inform us as soon as possible via our e-mail address bilgi@alonebag.com.tr .